Refund policy
Thank you for buying our products. We ensure that our users have a rewarding experience while they discover our products, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on NXT AIS, Inc., you agree to our Privacy Policy, Terms of Use and refund policy.
Our refund policy is as follows:
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Cancellation & Refunds: Online Training
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For Self-paced learning:
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Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
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For Instructor-led training:
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Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
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Also, in case a user downloads the E-Book for the course, the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.
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Cancellation & Refunds: For CSM, CSPO, PSM, PSPO programs
- NXT AIS, Inc. Solutions and Simplilearn, Inc., reserve the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)
- In case NXT AIS, Inc. or Simplilearn, Inc. cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However, travel, logistics or any personal expense incurred by learners/participants will not be refunded.
- In case NXT AIS, Inc. cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming batch without any extra charges.
- If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
- If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.
- Refund requests can be done via the Contact Us section with the subject “Refund Request”.
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Refunds: Duplicate payment
- Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
- Please inform us of the duplicate payment via the Contact Us section of the site.
- NXT AIS, Inc. reserves the right to revise the terms & conditions of this policy without any prior notice.
- Note: All refunds will be processed within 10 working days after the refund request is approved by NXT AIS, Inc.
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Cancellation & Refunds: Freshworks and Instructure products
- Kindly reach us via the Contact Us section as these products are on a contract-basis only.
