Course
Overview
You
will have a solid understanding of the ITIL 4 framework, best practices,
fundamental ideas, and terminologies related to the ITIL service lifecycle
after earning this ITIL Foundation certification. By the time you're done,
you'll know how ITIL evolved to incorporate contemporary technologies and use
its operational procedures and best practices to address a variety of business
issues.
Anyone
interested in learning the fundamentals of IT service management should take
this course.
What you will learn
In this ITIL 4 Foundation certification course, you
will accomplish the following:
- Gain a strong knowledge of
ITIL key concepts and their applications
- Have a deep understanding
of ITIL central principles and process models
- Gain expertise in
service-level management
- Plan, execute, and monitor
customer experience improvements
- Gain experience in ITSM
efficiency
- Get prepared to ace the
industry-standard ITIL 4 Certification exam as you master the 15 ITIL best
practices and ITIL services lifecycle. This showcases your
understanding of the ITIL services lifecycle, which employers look for in
the industry.
Course Structure
For
every firm, putting service management processes into practice can be
difficult. The secret to success is building the capabilities and abilities
needed to provide IT as a business asset.
In
the field of IT service management, this course will position you for success
as an ITIL 4 professional who drives organizational change and provides
business solutions. You will learn how to use ITIL management's guiding
principles to foster change and create efficient organizational, cultural, and
business solutions over the course of six lectures.
Who is this course for?
Both seasoned professionals currently employed in the
sector and newbies are the intended audiences for this ITIL 4 certification
course instruction.
This training course is best suited for the
following professionals:
· IT
Executives
· IT
Architects
· Operations
Managers
· IT
Audit Managers
· IT
Planners and Consultants
· Database
Administrators
· ITSM
Trainers
· Service
Delivery Professionals
· Quality
Analysts
· IT
Managers
