Freshworks Product Family

Freshdesk

A cloud-based customer support program utilizing smart automations to optimize task execution. A highly scalable platform meant to increase the levels of customer engagement and streamline the customer experience.

Freshsales

Another cloud-based solution from Freshworks, this time for customer relationship management (CRM). Freshsales allows for the effective management of interactions between both existing and potential customers, to optimize marketing, sales, and post-sales efforts.

Freshservice

An integrated ITSM solution leveraging task and process automation, to achieve rapid deployment, decrease downtime, and improve analyst efficiency and productivity.

Freshteams

An HR functionality platform to unify the HRIS functionalities into one integrated software. Freshteam enables effective and efficient sourcing, screening, and interviewing potential candidates and other recruitment activities, as well as managing employee information and records, and other HR-specific functions.