“ Act only according to that maxim whereby you can, at the same time, will that it should become a universal law. ” — Immanuel Kant

ITIL® 4 Specialist: Drive Stakeholder Value

Course Summary

The ITIL® 4 Specialist: DSV certification is necessary for the ITIL® 4 Managing Professional certificate, which assesses a candidate's knowledge of how to manage effective IT-enabled services and teams. You will be better equipped to understand the benefits of agile and lean work processes with the help of this certification.


Key Elements

  • Exam cost is included
  • two practice exams
  • 20 PDUs for independent study


Skills Included

  • Management of several suppliers
  • Relationship control
  • Designing CX and UX
  • mapping the customer journey
  • Communication
  • Design SLA


Course Outline

Eligibility

The intended audience for this ITIL 4 Specialist: Drive Stakeholder Value training course is IT service managers working for the ITIL Managing Professional (MP) certification. This certification program will be useful to ITSM practitioners who are in charge of managing stakeholders, integrating them, and prioritizing the customer experience as well as to those who are in charge of building relationships with partners and suppliers.

Pre-requisites

Either a high school diploma or an undergraduate degree is required for learners. passed the ITIL 4 Foundation exam.


Certification & Exam

What qualifications are needed for this course?

The following prerequisites must be met before enrolling in the ITIL 4 Specialist: Drive Stakeholder Value course:

  • I succeeded on the ITIL 4 Foundation test.
  • attended a training session for this module that was approved

How will the ITIL 4 Specialist: Drive Stakeholder Value certification test be formatted?

  • complete the training for ITIL 4 Specialist: Drive Stakeholder Value
  • Take the certification test for ITIL 4 Specialist: Drive Stakeholder Value.
  • Obtain a minimum score of 70 percent on the test in 90 minutes (28 correct responses out of 40 questions).

What is the aim of the certification for ITIL 4 Specialist: Drive Stakeholder Value?

The goal of the ITIL 4 Specialist: Drive Stakeholder Value certification course is to provide candidates with an understanding of all forms of engagement and interactions between a service provider and their clients, users, suppliers, and partners, including critical CX, UX, and journey mapping concepts. It also gives experts a tactical and strategic plan for organizing and putting continuous improvement into practice with the necessary agility.

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