ITIL 4 Specialist: Create, Deliver and Support

Course Summary

In this course, you will learn how to integrate various value streams and tasks in order to create, market, and support IT-enabled products and services. This includes both the "core" service management activities in the ITIL framework as well as the "creation" of services covered by ITIL 4. The ITIL 4 CDS Specialist certification is earned by examination.

Key Elements

  • Exam cost is included
  • two practice exams
  • 20 PDUs for independent study

Skills Included

  • service planning
  • software creation
  • software administration
  • Management of deployment
  • release control
  • Validation and testing of services
  • Change facilitation
  • Stakeholder satisfaction is ensured
  • front desk
  • Management of incidents
  • Problem-solving
  • Knowledge administration
  • Service level administration
  • Monitoring and managing events

Course Outline


IT service managers who run IT-enabled services or are pursuing the ITIL Managing Professional (MP) designation will benefit from taking this course. The ITIL Specialist certification is most appropriate for professionals who want to further their knowledge in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those in charge of the end-to-end delivery of IT-enabled products and services, and ITIL qualification holders.


Learners must possess a high school diploma or an undergraduate degree. Additionally, they had to be ITIL 4 Foundation certified.

Certification & Exam

What qualifications are needed for this course?

To enroll in this ITIL Specialist training, applicants must:

  • I succeeded on the ITIL 4 Foundation test.
  • attended a training session for this module that was approved

How will the ITIL 4 Specialist Create, Deliver, and Support Certification test be formatted?

  • Pass the ITIL 4 Specialist Create, Deliver, and Support Certification exam.
  • Examine for the ITIL 4 Specialist Create, Deliver, and Support Certification.
  • Obtain a minimum score of 70 percent on the test in 90 minutes (28 correct responses out of 40 questions).

What does the ITIL 4 Create, Deliver, and Support test aim to accomplish?

A candidate's proficiency with ITIL 4 will be established if they can effectively apply it to the development, provision, and support of services according to the curriculum. The ITIL 4 Create, Deliver, and Support certificate is a prerequisite for the ITIL 4 Managing Professional certification, which assesses practical and technical knowledge of how to manage efficient IT-enabled services, teams, and workflows.

How quickly will I get the results of my ITIL 4 Create, Deliver, and Support exam?

Your ITIL 4 Managing Professional Transition Module results will be available to you in 10 to 15 business days following the exam.

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