“ Always remember that you are absolutely unique. Just like everyone else. ” — Margaret Mead

ITIL® 4 Foundation

Course Overview

You will have a solid understanding of the ITIL 4 framework, best practices, fundamental ideas, and terminologies related to the ITIL service lifecycle after earning this ITIL Foundation certification. By the time you're done, you'll know how ITIL evolved to incorporate contemporary technologies and use its operational procedures and best practices to address a variety of business issues.

Anyone interested in learning the fundamentals of IT service management should take this course.

What you will learn

In this ITIL 4 Foundation certification course, you will accomplish the following:

  • Gain a strong knowledge of ITIL key concepts and their applications
  • Have a deep understanding of ITIL central principles and process models
  • Gain expertise in service-level management
  • Plan, execute, and monitor customer experience improvements
  • Gain experience in ITSM efficiency
  • Get prepared to ace the industry-standard ITIL 4 Certification exam as you master the 15 ITIL best practices and ITIL services lifecycle. This showcases your understanding of the ITIL services lifecycle, which employers look for in the industry. 

Course Structure

For every firm, putting service management processes into practice can be difficult. The secret to success is building the capabilities and abilities needed to provide IT as a business asset.

In the field of IT service management, this course will position you for success as an ITIL 4 professional who drives organizational change and provides business solutions. You will learn how to use ITIL management's guiding principles to foster change and create efficient organizational, cultural, and business solutions over the course of six lectures.

Who is this course for?

Both seasoned professionals currently employed in the sector and newbies are the intended audiences for this ITIL 4 certification course instruction.

This training course is best suited for the following professionals:

·        IT Executives

·        IT Architects

·        Operations Managers

·        IT Audit Managers

·        IT Planners and Consultants

·        Database Administrators

·        ITSM Trainers

·        Service Delivery Professionals

·        Quality Analysts

·        IT Managers

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